Getting in Touch
ROOL is run by volunteers so we will do our best to respond as quickly as we can but please forgive us if it takes a while! We try to respond to allocation requests within five working days, and code submissions as quickly as we can (they get added to a queue). Other queries can and will often take longer so you really are better off going to the forums if at all possible! :)
Please have a look at the ROOL forums where you can ask pretty much any question about RISC OS and you’ll be more likely to get a quick and helpful answer from all the people we are posting there every day.
For other issues, ROOL has some other email addresses which might help to speed-up your request:
Sales and Purchases – firstname.lastname@example.org
If you have any questions relating to items which you have bought from ROOL, including questions about delivery times, reporting issues or problems with the ordering process.
Desktop Development Environment – email@example.com
Any enquiries, issues or requests relating to the Desktop Development Environment (DDE) should be directed to our ctools address. This includes questions about upgrade pricing.
You can buy the DDE from here.
Raspberry Pi users can get the DDE for a reduced price as a part of the NutPi pack.
Code submissions – firstname.lastname@example.org
For submitting changes, bug fixes or other updates to the published RISC OS source code. Submissions should ideally be supplied to us in patch form from a known revision of the published sources. If you supply in other formats, it is likely to slow the submission process down.
Allocations – email@example.com
If you are writing some software for RISC OS and want to ensure that it doesn’t conflict with anything else (e.g. uses the same name), then you almost certainly need to use our allocations system.
More information about this can be found here.
Web site issues – firstname.lastname@example.org
If you have any issues with our web site, be sure to check our forum and bug trackers (assuming they are up!) to see if it is something that we are already aware of. Otherwise, send your message to our webmaster address.
Other Enquiries – email@example.com
For anything else, please use our info address. But please try to avoid sending general RISC OS questions to us – you’ll get a much better and faster answer on our forum!
RISC OS Open Limited is a company registered in England and Wales with company number 5852060.
RISC OS Open is registered for UK VAT. VAT Registration Number 151 2462 42.
Please do not use this address – it is our accountants and none of the ROOL staff check it. If you need to send us something, email us first and we can let you know the best place to post to. We only publish the address below in order to comply with UK legislation.RISC OS Open Ltd.
c/o Watermill Accounting,
Future Business Centre,
Kings Hedges Road,
England, CB4 2HY